Careers at KHTC: service that makes the difference.
Close to 400 client companies rely on our response time – that is why we are strengthening our service and order management team.
Service & Order Management Specialist, Telecommunications (m/f/d) – full-time
Close to 400 client companies rely on their requests not sitting in a queue: we handle service requests in under 30 minutes on average, and our system detects priority issues automatically. To keep it that way, we are strengthening our service team – with people who like finishing things.
Your tasks
- Receiving and handling service requests from our business clients in the ticket system
- Order management with the network operators: tariff changes, SIM swaps, portings, new activations
- Invoice and contract auditing including complaints to the provider
- Maintaining customer and contract data
Your profile
- Structured, conscientious way of working – you keep the overview even with many open cases
- Enjoy communicating with clients and providers, in writing and on the phone (German required)
- Ideally experience in telecommunications or customer service – career changers with diligence are explicitly welcome
- Confident with digital tools
What we offer
- Above-average compensation
- 30 days of holiday, company pension scheme, gym membership, home-office option
- Modern systems that support you instead of slowing you down – including automatic prioritisation
- Short decision paths and a team that takes service seriously
Sounds like a fit? Send your application – a short CV is enough to start – by e-mail to bewerbung@khtc-consulting.de.