Service · Service
Service & contract management: the part after the signature
Most telecom pain starts after the contract is signed: wrong invoices, incidents stuck in hotlines, renewals that slip by. KHTC takes over the ongoing management – we audit invoices monthly, escalate incidents with the carriers on your behalf and track every end date so decisions happen on your schedule, not the provider's.
Typical problems we encounter
- invoices nobody has time to actually check
- incident tickets that age in provider hotlines
- contracts renewing silently at old conditions
- changes (joiners, moves, upgrades) queue up for weeks
- no single overview across providers and contracts
What KHTC delivers
- Invoice auditing: monthly checks against contract terms – wrong charges reclaimed, patterns reported.
- Incident management: you report once, we escalate with the carrier – with the leverage of a partner managing hundreds of accounts.
- Deadline tracking: every term and notice period on our watchlist, with recommendations well before deadlines.
- Change handling: new lines, moves, upgrades and terminations – executed and confirmed.
- Reporting: one consolidated view of contracts, costs and open items across providers.
How it works
- 1 · Understand – We review your contracts, invoices and requirements – across every provider, with no obligation.
- 2 · Compare – You get a written comparison of what the market offers for your situation – including “keep what you have” when that wins.
- 3 · Implement – We negotiate, order, port and migrate – coordinated so your operations never stand still.
- 4 · Support – One dedicated contact for incidents, changes and invoice checks – for the whole contract term, not just until signature.
Who this is for
- companies without telecom capacity in-house
- finance teams tired of opaque invoices
- IT teams drowning in carrier tickets
- anyone burned by a silent renewal
Why escalation through us works
Carriers triage by account weight. A single company waits in the queue; a partner responsible for hundreds of managed accounts gets a named escalation contact. We use that leverage for whichever client currently needs it – it is the quiet superpower of our model.
From the field
Across managed accounts, monthly invoice audits typically surface errors and obsolete positions worth acting on within the first quarter – telecom billing is simply too complex to be reliably correct.
FAQ: service & contract management
Short answers – happy to go deeper in a personal conversation.
Is this service really free as well?
Yes – it is part of how we work, funded by the providers for the business we manage. It is also why clients stay: the model only pays if you are looked after.
Can you manage contracts you did not negotiate?
Yes. We take over existing estates as they are, build the overview and improve piece by piece along the end dates.
How fast do you react to incidents?
On weekdays in under 30 minutes on average for the first qualified response – and we stay on the carrier until it is resolved.
What do you need from us to start?
A power of attorney for the provider accounts and access to recent invoices – the rest we gather ourselves.
Free telecom audit for this area
We review contracts and invoices and give you a written summary of what is possible – no obligation, no forced switch.